Win water purifier market dealers -three hearts- essential - Industry News - Industry News - Global
Win water purifier market dealers "three hearts" essential to win the water purifier market dealers "three hearts" essential in recent years, the water purification industry in China has been rapid development, so many investors flocked this industry. However, whether it is water purifier water purifier manufacturers or sales agents to understand customer needs is crucial, especially in customer-facing dealers, should take advantage of this "three hearts." Enthusiasm infected clients in the market, we will encounter all sorts of clients, their character is diverse, some directly, some subtle, some quiet. However, there is such a class of customers brought us the most headaches, such customers accustomed to using "words words" to describe their demands, finally answer this question, the invisible problem will emerge, it seems to have answers to endless topic, as a water purifier sales staff can not blindly believe that such customers is "rose without a thorn." Regardless of such customers for what purpose, to be able to answer, we have to answer with enthusiasm; and when answered, should pay attention to ways and means, not because the customer's barbed words, we quarrel with our customers, but to with a smile, according to the customer's "words words" do a good job of propaganda and explanation work. Carefully moving customers customers' words words "is not an absolute right. Some customers of "words words" is pertinent suggestions and comments, some customers "in the words of the words" yes "rose without a thorn", a completely out of self-interest, personal anger to vent personal discourse. This requires our sales staff to learn to careful analysis to see what "words words" the problem is reflected in the service, which "words words" vexatious, before they can be targeted according to customer "in the words of talk" deal with. In fact, we want to know "a little more careful, problems will be less." Patience customer service under normal circumstances, when the water purifier of our customers have complained about the service, it will take a variety of ways, cleverly put their views implicit in its discourse, is to talk with words. At this time, if not patiently listen to our customers words, it is a nasty customer, "words words." Therefore, when visiting customers, we must pay attention to strengthen communication with customers, not only guide customers to use genuine truth to tell the truth, but also patiently and carefully listen to our customers every word, and then from the customer's facial expressions, tone, sentence liking the customers' words words. "